Refund policy
At Glow Maison, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include proof of purchase or order confirmation
Items that are damaged due to misuse, normal wear, or improper handling may not be eligible for a refund or exchange.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These may include:
- Used beauty or skincare products
- Opened personal care items
- Final sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original payment method within several business days.
Please note that shipping fees are non-refundable unless the item received was damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will work quickly to resolve the issue and provide a replacement or refund if applicable.
📧 Support Email: support@GlowMaison.Store
Order Cancellations
Orders can only be canceled or modified within a short time after being placed. Once an order has been processed or shipped, it may no longer be eligible for cancellation.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for returns.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team at:
Thank you for shopping with Glow Maison. We appreciate your trust and support. ✨