Shipping policy
At Glow Maison, we are committed to providing a smooth and reliable shipping experience for our customers. Please review our shipping policy below for important information regarding order processing, shipping times, and deliveries.
Order Processing
All orders are processed within 1–5 business days after payment is successfully completed. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier. Typical delivery times are:
- Domestic Shipping: 7–15 business days
- International Shipping: 10–20 business days
Please note that shipping times are estimates and may be affected by customs processing, carrier delays, weather conditions, or high order volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may apply to eligible orders.
Order Tracking
Once your order has shipped, a tracking number will be sent to your email address. You can use this tracking number to monitor your package and delivery status.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout. Glow Maison is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
Delayed or Lost Packages
While we work with trusted shipping carriers, delays may occasionally occur due to factors outside our control. If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review the issue and provide assistance as quickly as possible.
Customs & Import Duties
International customers may be responsible for customs fees, import duties, taxes, or additional charges required by their country. These charges are not controlled by Glow Maison and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Thank you for shopping with Glow Maison. We appreciate your trust and support. ✨